TERMS OF USE AGREEMENT
Effective Date: March 31, 2025
Introduction
Welcome to nextstepcoach.org . This Terms of Use Agreement is made and entered into by and between you and Next Step Coach. This Agreement sets forth the terms and conditions that govern your use of and access to the Website and any products, materials, and services provided by or on the Website (collectively, the “Services”).
1. Acceptance of this Agreement
1.1 Acceptance Through Using or Accessing the Services
By accessing or using the Services (or by clicking on “accept” or “agree” to this Agreement when prompted), you agree to be bound by the terms and conditions of this Agreement on behalf of yourself or the entity or organization that you represent. If you do not agree to the terms and conditions of this Agreement, you may not use or access the Services and must exit the Website immediately.
1.2 Eligibility Requirements to Use or Access the Services
To use the Website or any other Services, you must be:
(i) at least 18 years old, and
(ii) not a competitor of or using the Services for purposes that are competitive with the Company.
By accessing or using the Services, you represent and warrant that you meet all the foregoing eligibility requirements. You also represent and warrant that you have the right, authority, and capacity to enter into this Agreement on your behalf or the entity or organization that you represent. If you do not meet all these requirements, you may not use or access the Services.
1.3 Changes to this Agreement
The Company reserves the right to change this Agreement from time to time in its sole discretion. Except for changes made for legal or administrative purposes, the Company will provide reasonable advance notice before the changes become effective. All changes will apply to your use of and access to the Services from the date the changes become effective and onwards. For new users, the changes will be effective immediately.
Your continued use of or access to the Services following any changes to this Agreement shall constitute your acknowledgment of such changes and agreement to be bound by the terms and conditions of such changes. You should check this page frequently so that you are aware of any changes since they are binding on you.
2. Access to the Services
2.1 Changes to Your Access and the Services
The Services may change from time to time as the Company evolves, refines, or adds more features. The Company reserves the right to modify, withdraw, or discontinue the Services, in whole or in part, at any time without notice to you. You agree that the Company shall have no liability to you or any third party for any losses or damages caused by the Services not being available, in whole or in part, at any time or for any period.
2.2 Creating an Account
You may be required to register for an account and provide certain information about yourself to access the Services or certain features. You promise to provide accurate, complete, and updated information. If you connect to the Services with a third-party service, you grant us permission to access and use your information from that service.
All information you provide is governed by our Privacy Policy:
👉 https://www.nextstepcoach.org/privacy-policy/
You consent to all actions we take with your information consistent with that policy.
2.3 Account Responsibilities
You are responsible for maintaining the confidentiality of your password and account. You are also responsible for any and all activities under your account. Your account is personal to you. You agree not to allow others to access the Services using your credentials. Notify us immediately at [email protected] of any unauthorized use.
We are not liable for any losses from unauthorized access due to your failure to follow these responsibilities.
2.4 Termination or Deletion of an Account
We reserve the right to suspend or terminate your account at any time, for any or no reason, including violations of this Agreement.
3. Policy for Using the Services
3.1 Prohibited Uses
You may use the Services only for lawful purposes and in accordance with this Agreement. You agree not to use the Services in a way that could damage the Services or harm the Company’s business.
3.2 Prohibited Activities
You further agree not to engage in any of the following activities:
• Violation of Laws or Obligations: Do not violate any laws or third-party rights.
• Unsolicited Communications: Do not send spam or other unauthorized messages.
• Impersonation: Do not impersonate any person or misrepresent your affiliation.
• Harming of Minors: Do not exploit or harm minors.
• Content Standards: Do not upload or transmit content that violates our standards.
• Interference: Do not harass other users or interfere with their enjoyment of the Services.
• Disabling or Disrupting the Services: Do not interfere with the operation of our systems.
• Unauthorized Monitoring: Do not scrape or copy any material without permission.
• Viruses and Malware: Do not upload harmful software.
• Unauthorized Access or Security Breaches: Do not attempt to breach or bypass security.
• Reverse Engineering: Do not decompile or reverse-engineer the Services.
• Collecting User Data: Do not gather user information without consent.
• Any Other Harmful Activity: Do not try or assist others in doing any of the above.
3.3 Geographic Restrictions
The Company is based in the United States and the Services are intended for users in the U.S. and Canada. If you access the Services from outside these regions, you do so at your own risk and are responsible for compliance with local laws.
4. Terms and Conditions of Sale
4.1 Purchasing Process
The purchasing process includes these steps:
• Clicking the checkout button will take you to a third-party payment processor.
• You must enter contact and payment details.
• After confirming the order, you agree to pay the total price.
4.2 Order Submission
When you submit an order:
• You agree to pay the full amount shown.
• You must provide any additional information or preferences needed to fulfill the order.
• You’ll receive a confirmation email after we receive your order.
4.3 Prices
Prices, fees, taxes, and delivery costs (if any) are shown during checkout.
4.4 Methods of Payment
Payment options are shown during checkout. All payments are processed through third-party services. We do not store payment data—only confirmation that your payment was successful.
If a payment fails or is declined, we are not obligated to fulfill the order, and any related costs are your responsibility.
4.5 Retention of Usage Rights
You do not gain any right to use our Services until full payment is received.
5. Contract Duration
5.1 Subscriptions
Subscriptions give you access to Services on a recurring basis. They begin once payment is received and continue as long as you pay the recurring fee.
5.2 Fixed-term Subscriptions
Fixed-term subscriptions start upon payment and last for the duration selected. They do not renew unless you manually renew them. Early termination is not allowed; the service ends when the period expires.
5.3 Automatic Renewal
If your subscription is set to auto-renew, we will charge your selected payment method at the end of each term. You will receive advance notice of the renewal and instructions for cancellation.
5.4 Termination
You may cancel a recurring subscription at any time by emailing [email protected] or using account tools (if available). The cancellation will take effect at the end of the current billing cycle.
5.5 Termination Notice
If we receive your cancellation before your subscription renews, you will not be charged again and access will end when the term expires.
6. Intellectual Property Rights
6.1 Ownership of Intellectual Property
All content on the Services, including text, logos, graphics, software, and functionality, is the property of Next Step Coach or its licensors. It is protected under U.S. and international copyright and intellectual property laws.
You do not acquire any ownership interest by using the Services.
6.2 License to Use the Services
You are granted a limited, non-exclusive, non-transferable, and revocable license to access and use the Services for business or commercial purposes under this Agreement. This license ends if you stop using the Services or if your rights are otherwise terminated.
6.3 Certain Restrictions
You agree not to:
• Copy, distribute, or publicly display any part of the Services unless permitted
• Modify, translate, or reverse-engineer any content or functionality
• Sell, sublicense, or lease the Services or content
• Remove or alter any copyright or trademark notices
• Use the Services to build a competing product
• Use automated systems to extract data
6.4 Trademark Notice
All trademarks, logos, and service marks displayed on the Services are owned by Next Step Coach or their respective owners. You may not use them without written permission.
7. User Content
7.1 User Generated Content
The Services may include interactive features allowing users to submit content such as comments, messages, or posts (“User Content”). You are solely responsible for your User Content. You assume all risk associated with its use, including reliance by others or any disclosure of personally identifiable information.
User Content must comply with the Content Standards (listed below) and will be considered non-confidential and non-proprietary. You agree that Next Step Coach is not liable for any loss or damage resulting from your interactions with other users.
7.2 License
By submitting User Content, you grant Next Step Coach a perpetual, worldwide, non-exclusive, royalty-free, sublicensable license to use, reproduce, display, distribute, and create derivative works from your content for business purposes.
You represent that you have the rights to grant this license and waive any moral rights in your submissions.
7.3 Content Standards
User Content must not:
• Violate any law, contract, or third-party rights
• Promote illegal or harmful behavior
• Infringe on intellectual property
• Be defamatory, abusive, harassing, or offensive
• Include sexually explicit, violent, or discriminatory content
• Impersonate others or misrepresent your affiliation
• Falsely suggest endorsement by Next Step Coach
7.4 Monitoring and Enforcement
We reserve the right to:
• Remove content that violates this Agreement
• Take legal action or report violators to law enforcement
• Terminate access for repeat violators
• Disclose User Content when required by law or to protect rights
We do not guarantee pre-screening of content and assume no liability for user submissions.
8. Copyright Infringement (Digital Millennium Copyright Act Policy)
Next Step Coach respects the intellectual property rights of others and expects users to do the same. It is our policy to terminate accounts of repeat infringers.
If you believe that your copyrighted work has been copied in a way that constitutes infringement, please submit a written notice containing the following:
• Your physical or electronic signature
• A description of the copyrighted work you claim has been infringed
• The location of the infringing material on the site
• Your contact information (address, telephone, email)
• A statement that you have a good faith belief that the use is not authorized
• A statement, under penalty of perjury, that the information is accurate and you are authorized to act on behalf of the copyright owner
Send notices to:
Misrepresentation of claims may subject the complainant to liability for damages under 17 U.S.C. § 512(f).
9. Feedback to the Company
If you submit feedback, ideas, or suggestions regarding the Services (“Feedback”), you agree that:
• Next Step Coach may use and exploit the Feedback without restriction or compensation to you.
• The Feedback is not confidential or proprietary.
• You will not submit confidential or proprietary information you don’t have the right to disclose.
10. Assumption of Risk
Information on the Services is for general informational purposes only. We do not guarantee its accuracy or completeness. Any reliance you place on such information is at your own risk.
Next Step Coach is not liable for any actions you take based on content provided through our Services.
11. Privacy
Please refer to our Privacy Policy for information about how we collect, use, and safeguard your data:
👉 https://www.nextstepcoach.org/privacy-policy/
No mobile information will be shared with third parties or affiliates for marketing/promotional purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services necessary to deliver the SMS service.
By using the Services, you consent to the collection and use of your data as outlined in our Privacy Policy.
12. White-Labeled HighLevel CRM Services
12.1 Third-Party Platform
We provide white-labeled HighLevel CRM services. HighLevel CRM is a third-party platform owned and operated by GoHighLevel. You acknowledge that you are using their services under our brand.
12.2 Limitation of Liability
We are not responsible for issues with the HighLevel platform, including:
• Downtime or service interruptions
• Data loss or breaches
• Changes to features
• Platform-related malfunctions
12.3 Support for Platform Issues
For issues with the core functionality of HighLevel, you may need to contact GoHighLevel directly at gohighlevel.com.
12.4 Data Processing
Data entered into the CRM may also be subject to GoHighLevel’s privacy practices, in addition to ours.
12.5 Service Continuity
We cannot guarantee the continued availability of HighLevel or its features.
12.6 Acceptance of Risk
By using the CRM, you accept the risks associated with using a third-party platform.
13. AI Technologies and Services
13.1 AI-Powered Features
Our Services may use AI technologies, including:
• AI customer support agents
• Automated content generation
• AI-driven analytics
• Voice recognition and speech-to-text
• Natural language processing tools
13.2 Your Interactions with AI
By using these features, you understand that:
• You may be interacting with AI, not a human
• AI responses are algorithmically generated
• You may request human assistance at any time
13.3 Data Collection for AI
We collect and process data from your interactions with AI, including:
• Text, voice inputs, and usage patterns
• Content you create or interact with
• Technical data from your device or browser
All AI data use is governed by our Privacy Policy.
13.4 AI Training and Improvement
We may use anonymized interaction data to improve AI systems. We do not use confidential business data for AI training without consent. You may opt out of data being used for AI training by contacting [email protected].
13.5 AI-Generated Content
You are responsible for verifying the accuracy of AI-generated content before using it. Do not rely on it as legal, medical, or professional advice.
13.6 AI Voice Technologies
Voice data may be recorded and transcribed for service delivery. You will be notified before recording. You can request deletion of recordings at any time.
13.7 AI Content Ownership
We retain ownership of AI systems. You are granted a license to use AI-generated content, but not the underlying technology. You may not claim AI-generated content as proprietary.
13.8 AI Usage Limitations
You agree not to use AI technologies to:
• Violate laws or our content standards
• Create deepfakes or impersonate others
• Manipulate or test the AI with harmful intent
• Compete with our services using reverse-engineered AI content
13.9 Oversight and Responsibility
We monitor AI for safety and bias and provide clear disclosure when you’re interacting with AI. You can report any misuse or request human intervention.
13.10 Changes to AI Services
We may update, remove, or modify AI features at any time. Pricing and functionality are subject to change.
13.11 Third-Party AI
Some AI features may use third-party tools. Your data may be processed according to both our policies and theirs.
13.12 Risk Acknowledgment
AI systems are evolving. You understand they may occasionally produce errors, and you agree to use them with discretion.
14. Termination
14.1 Termination by the Company
Next Step Coach may suspend or terminate your access to the Services at any time, for any reason or no reason, without prior notice. This includes termination of your account and removal of your content.
14.2 Effect of Termination
Upon termination:
• Your right to use the Services ends immediately
• Any provisions of this Agreement that by nature should survive termination will remain in effect (e.g., intellectual property, indemnification, disclaimers)
• You are still responsible for any obligations that arose prior to termination
• We may delete your content or account data from our systems
15. No Warranty
The Services are provided “as is” and “as available” without warranties of any kind. To the maximum extent allowed by law, we disclaim all express or implied warranties, including:
• Fitness for a particular purpose
• Accuracy or reliability
• Availability or uptime
• Security or freedom from viruses
We do not guarantee that the Services will be error-free or uninterrupted. You use the Services at your own risk.
16. Limitation of Liability
To the fullest extent allowed by law, Next Step Coach and its team shall not be liable for any indirect, incidental, special, or consequential damages resulting from your use—or inability to use—the Services. This includes, but is not limited to:
• Loss of revenue or profits
• Loss of business or data
• Downtime or service interruptions
• Personal injury or property damage
Maximum liability: If we are found liable for any claim, our total liability will not exceed the greater of:
• The amount you paid in the past 6 months for the Services, or
• $100.00
Some jurisdictions do not allow the exclusion or limitation of certain damages, so parts of this section may not apply to you.
17. Indemnification
You agree to indemnify and hold harmless Next Step Coach and its team from any claims, damages, or expenses (including attorneys’ fees) arising from:
• Your violation of this Agreement
• Your misuse of the Services
• Your content or interactions with other users
We reserve the right to take over the exclusive defense of any matter for which you are required to indemnify us, at your expense.
18. Disputes
18.1 Governing Law
This Agreement is governed by the laws of the State of Texas, without regard to its conflict of law rules.
18.2 Dispute Resolution and Mandatory Arbitration
By using the Services, you agree to resolve any dispute through binding arbitration, not in court.
• Arbitration will be conducted by the American Arbitration Association in Texas.
• A single arbitrator will be selected per the rules of the AAA.
• The decision is final and enforceable in any court of competent jurisdiction.
• No class actions: You agree to bring claims only in your individual capacity.
• The prevailing party may be awarded attorneys’ fees and costs.
You waive your right to trial by jury and participation in class actions.
18.3 Time Limit to File Claims
Any claim or cause of action must be filed within one (1) year after it arises, or it will be permanently barred.
19. Miscellaneous
19.1 Waiver
Failure to enforce any provision of this Agreement does not constitute a waiver of that right.
19.2 Severability
If any provision of this Agreement is found to be unenforceable, the remaining provisions remain in full effect.
19.3 Entire Agreement
This Agreement, along with our Privacy Policy, constitutes the entire agreement between you and Next Step Coach.
19.4 Headings
Section titles are for convenience only and have no legal effect.
19.5 No Agency
Nothing in this Agreement creates a joint venture, partnership, or agency relationship between you and the Company.
19.6 Assignment
You may not assign your rights or obligations without our prior written consent. We may assign this Agreement freely.
19.7 Export Laws
You agree to comply with all applicable U.S. export laws when using the Services.
19.8 Force Majeure
We are not liable for delays or failure to perform due to causes beyond our control, including natural disasters, war, labor strikes, internet outages, etc.
19.9 Compliance with Laws
You agree to comply with all applicable laws and regulations in connection with your use of the Services.
19.10 No Third-Party Beneficiaries
This Agreement is solely for the benefit of you and the Company—no other parties are entitled to benefits.
20. SMS/Text Messaging
• Message frequency may vary.
• You can opt out anytime by texting “STOP.”
• For help, reply “HELP” or email [email protected].
• Message and data rates may apply.
• We do not send SHAFT content (Sex, Hate, Alcohol, Firearms, Tobacco).
• Your mobile info and opt-in consent will never be shared for marketing. Aggregators and service providers may access it only for message delivery.
21. Additional Protections
• Data Security: We use reasonable measures to protect your information.
• Uptime Commitment: While we aim for 99.9% uptime, we cannot guarantee uninterrupted access.
• Refund Policy: All sales are final unless stated otherwise.
• Account Info: You are responsible for keeping your contact/billing info updated.
• Reservation of Rights: Any rights not granted are reserved by Next Step Coach.
22. Contact Information
For support or legal notices, contact:
Last Updated: March 31, 2025
